Shipping & Returns

Shipping
My Teddy Bear Story.com currently ships within the Continental United States, utilizing USPS Priority Services. Shipping time will depend upon the USPS shipping schedules. Please call us or visit www.usps.com US Postal Service for estimated delivery times.

For shipping and customer service please provide us your complete address, and telephone number. We do not deliver to P.O. Boxes. Any damages that are incurred during shipping are the responsibility of USPS. Claims for damages aquired during shipment must be filed according to UPS or USPS carrier rules.

**Gifts may arrive in seperate boxes and on different days** Please note that because we have specialty partners your gifts may not all ship from the same location.


Wrong Address Fee
In the event we are provided with a wrong delivery address you will be assessed an additonal $10.00 fee. This fee is provided to the carrier as they will bill us for the redelivery of your package.
Returns
Here at My Teddy Bear Story.com we take pride in each and every gift we create for our customers. If you are not satisfied with a purchase we will gladly exchange the item or issue a refund after the return of the original item. All items to be returned must be in origianl condition as received and require an aproval code before being returned. Please call us at 1-877-999-7237 or us the "Contact Us" link to send us a message.

Inclimate/Bad Weather: We make every effort to get your gift to your gift and centerpieces to your recipient by having them picked up or taken to the courrier promptly to meet your delivery request. Unfortunately bad weather can at times delay delivery of your gift/centerpiece to your recipient or event. Please allow ample time for your gift/centerpiece to arrive ahead of schedule as we do not give refunds for delay in shipping due to bad weather, unless the item is a cheesecake or sugarfree cake.

As always we appreciate your business.